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Warranty and Information

THE MANUFACTURERS WARANTY

 

Your mattress should be installed on a rigid, flat, smooth and firm box spring. Using a box spring other than those provided by Matelas Selection Inc. will void your warranty.

1 year* limited warranty** on daycare nap mattresses and positioning blocks. 3 year* limited warranty** on baby mattresses from Chérubin collection.

All box springs have a 18 month* limited warranty**. 3 year* limited warranty** on all mattress toppers. 3 year* limited warranty** on the Natt mattress from the Éco-Logic collection. 20 year* limited warranty** on  the Nocturne and Prescription mattresses from the Expérience collection. 10 year* limited warranty on the Maeva and Melinda mattresses from the Éco-Logic collection. 20 year* limited warranty on the Dahlia mattress from the Éco-Logic collection. 20 year* limited warranty on the Selena, Nova, Stella, Orsay, Cassiopée and Orion mattresses from the Distinction collection. 20 year* limited warranty on Latex 6 and Latex 8 from the PUR collection. 15 year* limited warranty on the Céleste, Zorya and Odyssée mattresses from the Nimbus collection. 20 year* limited warranty on the Mona mattress from the Nimbus collection.

 

All mattresses bought for commercial use have a limited warranty of 5 years**.

 

BOX SPRINGS

 

Matelas Selection box springs are designed to eliminate friction points and the premature wear of the mattress.

If you have opted to use another product to support your mattress, you should make sure it is firm, perfectly flat, smooth and non-stick. Plywood, metal laths and wood planks are particularly undesirable. Despite taking these precautions, the manufacturer's warranty and 30-day comfort guarantee will be voided.

 

 

30-DAY COMFORT GUARANTEE

 

To make sure you made the right choice and ensure your total satisfaction, Matelas Selection Inc. offers a 30 day comfort guarantee . Mattresses must have been purchased with our mattress protector.

In the event that you are dissatisfied with the comfort provided by your new mattress, you may request exchange. The exchange must be for a product of equal or greater value, if the exchange is for a mattress of greater value you will be responsible for paying the difference.

However, the following conditions must be met:

  • You must pass by so we will be able to help you find the confort you need

  • The mattress and box spring must be of a standard size (single, double, queen or king)

  • The buyer must have tried the product for a period of at least 21 days.

  • A mattress cover was purchased at the same time as the mattress/box spring from Matelas Selection and was used on the mattress during the test period (21 to 29 days)

  • The mattress and box spring set must be returned in perfect condition

  • The buyer will be responsible for transportation fee

The 30 day comfort guarantee ends the 30th day following the date of delivery

Custom made products (irregular sizes or products modified at the request of the customer that no longer correspond to current models) do not come with a comfort guarantee.

 

 

REFUND OR CANCELATION WARANTY

 

Customers who bought our mattress protector are entitled to request a refund within the 30-day trial period. Customers will be charged a 30% restocking fee plus transportation fee. Matelas Selection Inc. will refund the balance after subtracting these fees.

In the event that an order is cancelled 48hrs after the time of purchase, a 20% cancellation fee will be applied.